We provide important information for individuals located in the European Economic Area, Switzerland, and the United Kingdom (collectively, “Europe”) in the Notice to European Users.
Personal Information We Collect
Personal information you may provide to us through the Service or otherwise includes:
- Business and personal contact information, such as your first and last name, email and mailing addresses, phone number, professional title, and company name. Profile information, such as your username and password, that you may set to establish an online account with us
- Registration information, such as information that may be related to a service or an event you register for. Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online
- Precise geolocation information, such as when you authorize us to access your location
- Transaction information, such as information about payments to and from you and other details of products or services you have purchased from us. Usage information, such as any content you upload to the Service or otherwise submit to us, including information you provide when you use any interactive features of the Service
- Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and any information you provide when you engage with our communications
Information we obtain from other third parties. We may receive personal information about you from third-party sources, such as our business customers, marketing partners, publicly-available sources, and data providers. Our use of any information obtained from our business customers is restricted by our agreements with those business partners.
Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications, and other online services, such as:
- Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 4G), and general location information such as city, state, or geographic area
- Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them
- Precise geolocation data when you authorize the Service to access your device’s location
- Communication interaction data such as your interactions with our email, text, or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails
Cookies and other technologies. Some of the automatic collection described above is facilitated by cookies and other technologies. For more information, see our Cookie Notice detailed below. We will also store a record of your preferences for use of these technologies in connection with the Service.
Referrals. Users of the Service may have the opportunity to refer contacts to us. If you are an existing user, you may only submit a referral if you have permission to provide the referral’s contact information to us so that we may contact them.
How We Use Your Personal Information
To operate the Service. We may use your personal information to:
- provide, operate, and improve the Service;
- provide information about our products and services;
- establish and maintain your user profile on the Service;
- communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;
- communicate with you about events or contests in which you participate;
- understand your needs and interests and personalize your experience with the Service and our communications;
- provide support and maintenance for the Service; and
- respond to your requests, questions, and feedback
For research and development. We may use your personal information for research and development purposes, including to analyze use of the Service, improve the Service and develop new products and services, including by studying user demographics and use of the Service.
Marketing and advertising. We, our service providers, and our advertising partners may collect and use your personal information for marketing and advertising purposes:
- Direct marketing. We may send you Syndio-related direct marketing communications as permitted by law, including by email and mail. You may opt-out of our marketing communications as described in the “Opt out of marketing communications” section below.
To comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations, or requests from government authorities.
For compliance, fraud prevention, and safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims); (b) audit our internal processes for compliance with legal and contractual requirements or our internal policies; (c) enforce the terms and conditions that govern the Service; and (d) protect, identify, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
With your consent. In some cases we may specifically ask for your consent to collect, use, or share your personal information, such as when required by law.
To create anonymous, aggregated or de-identified data. We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated, or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated, or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business. We will not attempt to re-identify any such data, except as permitted by law.
How We Share Your Personal Information
Service providers. We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate the Service (such as customer support, hosting, analytics, email delivery, marketing, and database management services). For your reference, a list of our sub processors and nature of processing can be found at https://trust.synd.io.
Advertising partners. Third-party advertising companies for the interest-based advertising purposes described above.
Partners. We may sometimes share your personal information with partners or enable partners to collect information directly via our Service.
Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention, and safety purposes described above.
Business transfers. We may disclose personal information in the context of actual or prospective business transactions (e.g., investments in Syndio, financing of Syndio, public stock offerings, or the sale, transfer, or merger of all or part of our business, assets, or shares); for example, we may need to share certain personal information with prospective counterparties and their advisers. We may also disclose some or all of your personal information to an acquirer, successor, or assignee of Syndio as part of any business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization, sale of assets, or similar transaction, and/or in the event of bankruptcy, dissolution, or receivership in which personal information is transferred to one or more third parties as one of our business assets.
How We Share Your Personal Information
In this section, we describe the rights and choices available to all users. Users located in the UK and Europe can find additional information about their rights below in the section entitled Notice to UK and European Users, and California residents can find additional information about their rights in the section entitled Notice to California Residents.
Access or update your information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.
Opt out of marketing communications. You may opt out of marketing-related emails by following the opt out or unsubscribe instructions at the bottom of the email, or by contacting us at firstname.lastname@example.org. You may continue to receive service-related and other non-marketing emails.
Other Sites and Services
We use personally identifiable information about you to statistically analyze site usage, improve our content product offerings, customize our sites' content, layout, and services, and provide our services.
We may use the email address, mailing address, and phone number we collect from you to respond to your inquiries and, to the extent permitted by applicable law, to contact you regarding administrative notices, new product offerings, and communications relevant to your use of our sites. In some cases, we may use your personally identifiable information to inform you of new services, promotions, and other matters targeted to your experience. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or by contacting customer support.
We use information in the file we maintain specific to you, and other information we obtain from your current and past activities on our sites, to resolve disputes and troubleshoot problems. At times, we may look across multiple users to identify problems or resolve disputes and we may evaluate information about you to look for users using multiple User IDs or aliases.
The security of your personal information is important to us. We employ organizational, technical, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all Internet and information technologies and we cannot guarantee the security of your personal information. Email, in particular, is an insecure way to transmit personal information. Please take special care regarding what information you send to us via email.
All of your personal information remains private and confidential. The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). All data is encrypted both in transit and at rest.
We follow generally accepted standards to protect personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, the Syndio web application owned and operated by Syndio, or the services offered by Syndio through the website and apps (native, web, or mobile), please contact us using the contact information below.
Syndio and its representatives will never request your account credentials. You should never share your Syndio account information with anyone else, including your username and password. We recommend that you use a unique password for your Syndio account that is not associated with other websites. You should check your Syndio account regularly to ensure that your personal information has not been tampered with or altered.
Any suspicious activity regarding your account, including automated messages or calls from parties you cannot identify, should be reported to your site administrator and Syndio using the contact information below.
Syndio’s websites are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we obtain knowledge that we have personally identifiable information about a child under 13 in retrievable form in our files, we will delete that information from our existing files.
Notice to UK and European Users
EU-US Data Privacy Framework
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Syndio commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of human resources data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF in the context of the employment relationship.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Syndio also commits to refer unresolved complaints concerning our handling of (non-human resources) personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to TRUSTe Dispute Resolution, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. The services of TRUSTe are provided at no cost to you.
If Syndio or its dispute resolution provider is not able to resolve your complaint regarding Data Privacy Framework compliance, you may be able (under certain circumstances) to invoke binding arbitration. For more information on this please see Annex I of the Data Privacy Framework: ANNEX I (introduction) (dataprivacyframework.gov)
As mentioned in the section “How We Share Your Personal Information” above, Syndio shares personal data with its trusted third party service providers. Syndio remains liable under the DPF Principles if any of those service providers processes the personal data in a manner inconsistent with the DPF Principles unless Syndio is not responsible for the event giving rise to the damage.
Please note that the Federal Trade Commission has jurisdiction over Syndio’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).
Standard contractual clauses
Whilst Syndio self certifies under the Transatlantic Data Privacy Framework, it continues to rely on Standard Contractual Clauses, as approved by the relevant supervisory authority or applicable law, as the transfer safeguard for transfers of personal data from the EU to the U.S. in certain circumstances. The UK is also in the process of approving a UK extension to the Data Privacy Framework, so until then Syndio also relies on the standard contractual clauses for UK to U.S. data transfers.
Legal basis for processing. We use your personal data for the purposes listed below. In respect of each of the purposes for which we use your personal data, UK and European data protection legislation requires us to ensure that we have a “legal basis” for that use. We rely on the following legal bases:
- Where we need to perform a contract we are about to enter into or have entered into with you (“Contractual Necessity”). If you do not provide this information then we may not be able to provide the Service to you.
- Where it is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests (“Legitimate Interests”)
- Where we have your specific consent to carry out the processing for the purpose in question (“Consent”)
- Where we need to comply with a legal or regulatory obligation (“Compliance with Law”)
|Key Milestones||Categories of Personal Information Involved||Legal Basis|
|To operate the Service||Business and personal contact information Profile information Registration information Precise geolocation information Transaction information Information we obtain from social media platforms||Contractual Necessity Legitimate Interests. We have a legitimate interest in providing a good service|
|For research and development||Feedback or correspondence Usage information||Legitimate Interests. We have a legitimate interest in providing you with a good service, which includes researching how you use the Service and using this information to develop the Service.|
|Direct marketing||Business and personal contact informationProfile informationRegistration informationTransaction informationMarketing informationCommunication interaction data||Legitimate Interests. We have a legitimate interest in promoting our operations and goals as an organization and sending marketing communications for that purpose.Consent, in circumstances or in jurisdictions where consent is required under applicable data protection laws to the sending of any given marketing communications.|
|Interest-based advertising||Device dataOnline activity dataPrecise geolocation data||Consent|
|For compliance, fraud prevention, and safety||Any and all data types relevant in the circumstances||Legal obligationLegitimate Interests. Where Compliance with Law is not applicable, we have a legitimate interest in participating in, supporting, and following legal process and requests, including through cooperation with authorities. We may also have a legitimate interest in ensuring the protection, maintenance, and enforcement of our rights, property, and/or safety.Precise geolocation data|
|To create anonymous, aggregated, or de-identified data||Any and all data types relevant in the circumstances||Legitimate Interests. We have a legitimate interest in taking steps to ensure that our Services and how we use personal information is as unintrusive as possible. We try to achieve this by aggregating, de-identifying and/or anonymizing your personal information.|
|To comply with law||Any and all data types relevant in the circumstances||Legal obligation|
Sensitive personal information. We ask that you not provide us with any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Service, or otherwise to us.
European data protection legislation gives you certain rights regarding your personal information in certain circumstances. If you are located within Europe or the UK, you may ask us to take the following actions in relation to your personal information that we hold:
- Access. Provide you with information about our processing of your personal information and give you access to your personal information.
- Correct. Update or correct inaccuracies in your personal information.
- Delete. Delete your personal information.
- Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
- Restrict. Restrict the processing of your personal information.
- Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
- Withdraw Consent. When we use your personal information based on your consent, you have the right to withdraw that consent at any time.
Exercising these rights.You may submit these requests by email to email@example.com or our postal address provided in the “How to Contact Us” section below. We may request specific information from you to help us confirm your identity and process your request. Whether or not we are required to fulfill any request you make will depend on a number of factors (e.g., why and how we are processing your personal information). If we reject any request you may make (whether in whole or in part) we will let you know our grounds for doing so at the time, subject to any legal restrictions.
Your right to lodge a complaint with your supervisory authority. In addition to your rights outlined above, if you are not satisfied with our response to a request you make, or how we process your personal information, you can make a complaint to the data protection regulator in your habitual place of residence.
- For users in the European Economic Area – the contact information for the data protection regulator in your place of residence can be found here: https://edpb.europa.eu/about-edpb/board/members_en
- For users in the UK – the contact information for the UK data protection regulator is below:
- The Information Commissioner’s Office
- Water Lane, Wycliffe House
- Wilmslow - Cheshire SK9 5AF
- Tel. +44 303 123 1113
- Website: https://ico.org.uk/make-a-complaint/
- For users in Switzerland – the contact information for the Swiss data protection regulator can be found here: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
Legal requests. We cooperate with law enforcement and other third parties to enforce laws, intellectual property rights, and other rights. Therefore, local, state, federal, territorial, provincial, and international law enforcement can request your personally identifiable information, and we may provide that information where required to do so by law.
Business transactions. We reserve the right to transfer personally identifiable information as part of a sale or transfer of all or a relevant portion of our business or assets. Any such sale would be subject to appropriate privacy protections for you. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
Retention of information. We retain personally identifiable information that we collect only so long as reasonably necessary to fulfill the purposes for which it was collected and to meet legal requirements. We have an Information Security Policy which provides for the destruction of personally identifiable information after it is no longer needed for the purposes for which it was collected and legal requirements have been met. For more information on Syndio’s retention policies, you can contact us at firstname.lastname@example.org.
Notice to California Residents
Scope. This section applies only to California residents. It describes how we collect, use, and share Personal Information of California residents online and offline in our capacity as a “business” under the California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”) and their rights with respect to that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA. In some cases we may provide a different privacy notice to certain categories of California residents, such as job applicants, in which case that notice will apply instead of this section.
Your California privacy rights. As a California resident, you have the rights listed below under the CCPA and CPRA. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
- Information. You can request the following information about how we have collected and used your Personal Information during the past 12 months:
- The categories of Personal Information that we have collected;
- The categories of sources from which we collected Personal Information;
- The business or commercial purpose for collecting, selling and/or sharing Personal Information;
- The categories of third parties with whom we disclose Personal Information;
- The categories of Personal Information that we sold, disclosed, or shared for a business purpose; and
- The categories of third parties to whom the Personal Information was sold, shared, or disclosed for a business purpose.
- Access. You can request a copy of the Personal Information that we have collected about you during the past 12 months.
- Deletion. You can ask us to delete the Personal Information that we have collected from you.
- Correction. You can ask us to correct inaccurate Personal Information that we have collected about you.
- Opt out. You can request to opt out of disclosures of your Personal Information that constitute “selling” or “sharing” of your Personal Information as defined in the CCPA.
- Nondiscrimination. You are entitled to exercise the rights described above free from discrimination as prohibited by the CCPA.
Exercising your right to information, access, correction, and deletion. You may submit requests to exercise these rights in the below section, "How to Contact Us."
Notice of right to opt out of the “selling” or “sharing” of your Personal Information. Like many companies, we use services that help deliver interest-based ads to you as described in the “Marketing and advertising” sub-section above. Our use of some of these services may be classified under California law as “selling” or “sharing” your Personal Information (including your business and personal contact information, device data, and online activity data described in the “Personal Information We Collect” section above) with the advertising partners that provide the services. You can submit requests to opt out of this “selling” or “sharing” in the “Exercising your right to information, access, correction, and deletion” sub-section above. We have no actual knowledge that we have sold or shared the Personal Information of any California residents under the age of 18. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
Verification of identity; authorized agents. We will need to verify your identity to process your information, access, correction and deletion requests and reserve the right to confirm your California residency. To verify your identity, we may require authentication into an online account with us (if you have one), information that we match against information we maintain about you, government identification, a declaration under penalty of perjury, or other information, where permitted by law. Your authorized agent may make a request on your behalf upon our verification of the agent’s identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to California Probate Code Sections 4000-4465. If you have not provided your agent with such a power of attorney, you must provide your agent with written and signed permission to exercise your CCPA rights on your behalf, provide the information we request to verify your identity, and provide us with written confirmation that you have given the authorized agent permission to submit the request.
Sensitive personal information. We do not use or disclose sensitive personal information for purposes that California residents have a right to limit under the CCPA and CPRA.
|Personal Information (“PI”) We Collect (See the “Personal Information We Collect” section above for description)||CCPA and CPRA Statutory Category||Categories of Third Parties to Whom We “Disclose” PI for a Business Purpose||Categories of Third Parties to Whom We “Sell” or “Share” PI|
|Business and personal contact information||IdentifiersCommercial informationCalifornia consumer records||AffiliatesService providersAdvertising partnersPartnersProfessional advisorsFor compliance, fraud prevention, and safetyBusiness transfers||Advertising partners|
|Profile information||IdentifiersCommercial informationCalifornia customer records||AffiliatesService providersAdvertising partnersPartnersProfessional advisorsFor compliance, fraud prevention, and safetyBusiness transfers||Advertising partners|
|Registration information||IdentifiersCommercial informationCalifornia customer records||AffiliatesService providersAdvertising partnersPartnersProfessional advisorsFor compliance, fraud prevention, and safetyBusiness transfers||Advertising partners|
|Feedback or correspondence||IdentifiersCommercial informationCalifornia customer recordsInternet or network information||Advertising partners|
|Precise geolocation information||Geolocation data||AffiliatesService providersProfessional advisorsFor compliance, fraud prevention, and safetyBusiness transfers||N/A|
|Transaction information||Profile dataDevice data||Advertising partners|
|Usage information||Sensory informationCalifornia consumer records||AffiliatesService providersPartnersProfessional advisorsFor compliance, fraud prevention, and safetyBusiness transfers||N/A|
|Marketing information||IdentifiersCommercial informationCalifornia customer recordsInternet or network information||AffiliatesProfessional advisorsFor compliance, fraud prevention, and safetyBusiness transfers||N/A|
|Referrals||IdentifiersCalifornia consumer records||Advertising partners|
|Device data||IdentifiersInternet or network information||Advertising partners|
|Online activity data||IdentifiersCommercial informationInternet or network information||Advertising partners|
|Communication interaction data||IdentifiersCommercial informationCalifornia consumer recordsInternet or network information||Advertising partners|
|Data derived from the above||Inferences||Advertising partners|
Other sensitive Personal Information
We do not intentionally collect this information, but it may be revealed in identity data or other information we collect.
|Protected Classification characteristics||N/A||N/A|
What Types of Cookies Do We Use?
There are four main types of cookies:
Strictly necessary cookies. These cookies are essential to enable you to log in, navigate around, and use the features of Syndio website and services, or to provide a service requested by you (such as your username). Syndio does not need to obtain your consent in order to use these cookies. These cookies can be used for security and integrity reasons.
Functionality cookies. These cookies allow Syndio services to remember choices you make and provide enhanced and personalized features.
Performance cookies. These cookies collect information about your online activity (for example the duration of your visit on Syndio Services and websites), including behavioral data and content engagement metrics. These cookies are used for analytics, research, and to perform statistics (based on aggregated information).
Targeting cookies. These cookies are used to deliver tailored offers and advertisements to you, based on your derived interests, as well as to perform email marketing campaigns. They are usually placed by advertisers (for example advertising networks) and provide them insights about the people who see and interact with ads, visit their websites, or use their app.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Syndio website or service.
You are encouraged to periodically review this Cookie Notice to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Notice by your continued use of our site after the date such revised Cookie Notice is posted.
We reserve the right to change this policy at any time without prior notice to users of this site. Please check here regularly to learn of any changes to this policy. If we make any material changes we will notify you by email or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
How to Contact Us
113 Cherry St, PMB 73849
Seattle, Washington 98104-2205